Terms of sale

Who you're buying from

TruePhen USA is a trade name of TBA Creative LLC, a Wyoming limited liability company based in Houston, Texas. When you place an order, your contract is with TBA Creative LLC doing business as TruePhen USA ("we", "us"). You can reach us at hello@truephenusa.com.

Placing an order

By placing an order you agree to these terms, our shipping and returns policy and our privacy policy. You must be at least 18, or have a parent or guardian's permission, to order. Your receipt confirms we received your order and payment. We may cancel an order and refund it in full if an item is out of stock, if a price or description contains an obvious error, or if we suspect fraud, and we'll tell you by email if that happens.

Prices and payment

Prices are in US dollars. Shipping is shown at checkout: free on orders of $75 or more, and $6 below that. Prices don't include sales tax; where we're required to collect it, it's added at checkout. Payment is processed by Stripe and taken when you place your order. Promotion codes are limited to one per order, have no cash value and may expire.

Shipping

We ship to addresses in the United States only. Delivery times are estimates, not guarantees. Full details are on our shipping and returns page.

Product descriptions

We describe each product by its specification: material, measurements, weight and what it fits. Product images are illustrative. The written specification on each product page is the description of what you receive. Some materials change with use, such as brass darkening and leather softening, as noted on each product page, and that change isn't a defect.

Returns, refunds and guarantees

You can return unused items in their original packaging within 30 days of delivery. Opened ink, cartridges and refills can't be returned. Email us before sending anything back. We authorize the return and send you a prepaid shipping label, so returns cost you nothing to send. Refunds go to your original payment method within 5 business days of the return reaching us.

If a nib skips, scratches or hard-starts out of the box, email us a photo of a writing sample within 14 days of delivery and we'll replace the nib unit or refund the pen. If an order arrives damaged, email us a photo within 7 days of delivery and we'll replace or refund it.

If something goes wrong

If there's a problem with an order, please email us first. We answer within one business day, and we can usually fix things faster than a card dispute can.

Liability

Nothing in these terms limits rights you have under consumer protection laws that can't be waived. To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim about an order is limited to the amount you paid for that order.

Site content

The text, product illustrations and design of this site belong to TBA Creative LLC. You're welcome to link to and share our pages, but please don't copy the site or its content for commercial use.

Governing law

These terms are governed by the laws of the State of Texas. Any dispute we can't resolve directly will be heard in the state or federal courts in Harris County, Texas, unless the law where you live requires otherwise.

Changes

We may update these terms. The version posted when you place an order applies to that order.